Today, Teleperformance has more than 1,000 million customer contacts a year, operates in 50 countries, has 120,000 employees worldwide and 3,000 in Spain. Its sales figures are also staggering: in 2010 revenues of 2.058 million euros and a profit of 119 million euros.
2011, the company also handles really positive numbers: "The growth in 2011, obviously, as it is written, as it depends on the contracts already signed. Our estimate is that we will have an organic growth of between 2.5 and 5%. In addition, we will continue our acquisition policy with flexibility in several countries, and we believe our profit margin was maintained between 9 and 10%. On the other hand, our team of business and is working to sign contracts later this year, and that will have an effect in 2012, "boasts the head of Teleperformance, Daniel Julien Cotizalia extracted, 3/3-.
Published in The Voice of Call Centers, No. 7, May 2011.
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