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Teleperformance call center: victory against the layoffs!

Last December, the list was head assemblies and control processes, TP Claims, won the Body of Delegates Yrigoyen headquarters with 50% of the vote, crushing bureaucracy lists totally divorced in 1200 missed its management layoffs without calling a single assembly.



now working in the building 800. In late January, a strike and mass meeting eleven layoffs slowed.



February 21, employers charged again with two arbitrary dismissals, including a companion of seven years old, and almost total loss of hearing in one ear as a result of the unhealthiness of the task.



The employer refused to discuss the reinstatement, arguing that it would allow the company "becomes a cooperative." This argument reveals his contempt for the right job stability and the union of the agents.



But not imagine what the employer was the response of workers and their body of delegates, who held a historic strike of one and a half, who won the reinstatement of the partner and the commitment to debate the other dismissal working conditions.



FUBA Representations, union delegates, clusters Fighting Telemarketers and hung up the headband, the Claims Committee of Actionline, plus the CCC and PO, we had a hold of solidarity at the door of the company during the course of the conflict.

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THE AGENDA OF WORKERS

35% to the baseline and no fees
unsafe Recognition and payment as full outsourcing
Down: reframing of agents in the most favorable agreement
Skip to permanent staff of all agency workers
For internal committees
independent companies build a militant and anti-bureaucratic alternative

have begun negotiations between the Trade Union and employers' associations for the joint 2011. The outcome of our futures depend on joint agreement wages and working conditions.

The SEC has requested an increase of "between 30 and 35 percent" (Clarín), but would be willing to agree a smaller increase (for example, if the joint agreement should be for six months and one year) . For its part, Argentina Chamber of Commerce (ACC) has called the claim "outrageous."

But all "exorbitant" is inflation, which hit our pockets. The sustained rise in staple products and services our salaries have left behind.

At the same time, both employers and union leaders treacherous intended to limit the discussion to the issue of wages, without questioning precarious employment to which we are subjected. Against this, we encourage the participation of workers in the joint, from meetings at your own workplace to vote against the mandates of outsourced work (in the bank accounts she struggles to pass the bank agreement) by the go to the permanent staff of all agency workers, the effectuation after three months in Atento, by 35% wage increase and no fees, and a strengthening emergency $ 1000 to the joint (as they have won numerous guilds .)

Increasingly, workplaces where workers in call centers are organized independently of the employer and the union bureaucracy and with great results, as in Actionline and Teleperformance. Let us strive to put in place internal committees combative and genuine representation of workers in all calls.

Amid the joint process, elections will be held in the union. Face lists Armando Cavalieri impresentable Blue, and Green-edge Nieva, sponsored by Hugo Moyano. Nieva Cavalieri and co-existed for many years on the executive committee, so we do not believe that the latter embodies an alternative control for the recovery of the guild.

call, however, a united front in these joint fighters, regardless of their electoral alignment. As a step towards construction of an alternative of fighting, combative, anti-bureaucratic.

Published in The Voice of Call Centers, Number 6, February 2011.

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Letter from a worker

Teletech, the company was proud to be the largest call center in Argentina, with 5,000 employees and 2,000 in Buenos Aires, Rosario, is in retreat. The reduction of current projects, the next return of one of its sites, showed his increasing shrinkage.

But those who pay the consequences are more agents, telemarketers or people just like you and I depend on the decisions of a multinational. Suddenly

QA assessments are more strict and you prevent commission, the senior staff receive penalties for fabricated reasons and the bathrooms are not fixed. Schedule changes will not be granted.

At the same time, the machines are not repaired, forcing you to get up an hour earlier to meet with your work. And if you want to switch to a faster machine when it is vacated, do it ... break in your schedule.

Who defends us? not the trade union employees, who runs the octogenarian Cavallieri blocked the election of delegates. As in other call, the answer is self-organizing and learning from other struggles.

We are not alone. Various organizations, delegates union of other companies and friends who know the situation is reaching out to help us regain our dignity. Pay attention, you can choose to let you trample or stand up.

Contactate to xunsindicato@hotmail.com


Published in The Voice of Call Centers, Number 6, February 2011.